Temco Logistics

Temco driver refused to drive down our road for fear of getting stuck at 4pm today, on what we suspect was his last delivery of the day. We said that the road was completely drivable and my wife and I drove 3/4 mile to meet him to demonstrate.

My wifes car has 4 inches of ground clearance. I put my pickup in 2wd to demonstrate, as well. We drove to meet him and convince him how ridiculous refusing to deliver our fridge was. He said we had 2 choices, accept the fridge by the side of the road or reschedule for when roads are better.

Note it is March 11 in Maine - roads will certainly be perfect in June, but we said we would rather not wait til then. We were considering accepting delivery on the side of the road since we had waited all weekend to take delivery sometime Monday based on their schedule, had emptied and unhooked the old fridge which they were supposed to move to the basement, and had shut off water so we could connect to the new fridge which has an ice maker; but then the driver would not even let us borrow his dolly to unload at our house. I am not loaning you my equipment. Seriously.

My 110 lb wife and I were going to do their job, but he refused, then got pissy and said he was leaving as we were calling his boss to complain. Here are pictures of his truck and our road.

Why don't you have the option for minus stars??? ~ If they did, I'd give Temco Logistics a minus 5.

Beginning of December 2022: Sears Warranty promised a new replacement microwave in 2 to 3 weeks.

5 weeks later Temco Logistics finally calls to set an appointment.

1st APPOINTMENT: Appointment between 1 pm and 4 pm. The service tech calls approximately 5:30 pm saying he hadn't eaten lunch; therefore, he's canceling and he'll have "the lady" call in the morning and set up a new appointment.

2nd APPOINTMENT: No call for almost 2 weeks

3rd APPOINTMENT: Appointment between 10 am and 2 pm. Just before 6 pm, I received a call from a female TemCo employee stating they were canceling and needed to reschedule. Set an appointment for the following Tues.

4th APPOINTMENT: Monday Lee called confirming the installer will arrive between 2 pm and 6 pm

5th APPOINTMENT: Monday I hour later a male employee from TemCo called confirming the installer will arrive between 1 pm and 5 pm.

I explained Lee had already confirmed an appointment for 2 pm and 6 pm, so which is it? Man would have to had to call back as unbeknownst to him, apparently, I was scheduled twice for the same day with two different installers. I told him this was unacceptable between the canceling, not returning calls, and double-booking, He became rude and huffy, telling me to call and reschedule for another day. I told him in no uncertain terms "I don't work for your company; you're not paying me to do your job".

He was not nice, but by then, neither was I.

6th APPOINTMENT: Installer Antonio called assuring me he'd be arriving "absolutely" no later than 5:30 pm even though the appointment was set for the 1 pm to 5 pm window.

7th APPOINTMENT: Antonio called at 5:30 stating he running late and won't arrive for another 40 minutes.

8th APPOINTMENT: 6:13 pm ANTONIO and ERIC ARRIVED!!! Super nice and extremely efficient young men. They are the ONLY redeeming value Temco Logistics has to their name. Eric told me if they'd been apprised of the trouble I'd had with their business office they would have made sure I was the 1st install of the day.

***** PS...

I would give both ANTONIO and ERIC 5 PLUS STARS ***** for their GENUINE RAPPORT, GREAT ATTITUDE, and FABULOUS CUSTOMER SERVICE SKILLS. I hope when it comes time for these two young men to move on from Temco they find a company that has the ability to render good service.

I have had the absolute displeasure of trying to get a washer/dryer delivered via Temco today. The first attempt didnt work because I mismeasured the space.

Temco scheduled a 2nd delivery, and after not getting any info about the delivery timeframe, I called and was informed that I was not on the schedule for that day (June 14th). So, I rescheduled for June 18th between 10:30 AM and 2:30 PM. At 1 PM I hadnt received any further info, so I called them & Home Depot. I was informed that actually my delivery time is between 1:30 PM and 5:30 PM.

At this point, Im confused and upset. I later got a call from the delivery guys at 1:29 pm saying they would be at the rental in 30-45 mins. At 1:45 pm my tenant called to inform me that the delivery guys arrived (thats 15 mins, not 30-45 mins). I live 10 mins away so I had to drive like a bat out of *** to get to the rental.

I called in transmit to let them know I was 5 mins away and I was informed that theyre leaving. I totally lost it! Why give a 30 to 45 mins timeframe when its an absolute lie? Upon arriving at the rental, the delivery guys were condescending that I didnt have the space open and ready for delivery, and advised me they were leaving!

So, things deteriorated from there, I was absolutely appalled at the unprofessional, poor communication, and misogynistic experience.

Home Depot is great, but their contract with this 3rd party for delivery is a reputation killer. I certainly will NOT be shopping for appliances at Home Depot again if this is the delivery service/experience that I have to contend with.

This is by far the worst experience I have ever had with a company. If I could rate it zero stars I would.

I ordered 6 appliances from GE, rather nice ones at that. 5 were getting delivered and they brought them off the truck, my washer was damaged, my dishwasher was damaged, they brought the microwave up and said they couldnt install it because of my tile backsplash and wouldnt even attempt to remove one I had installed already (none of this was verified before they came, so I was expecting they could do all of this). Come to find out, when my buddy and I tried to install it after they left, it was the exact same mounting bracket that was already installed and they didnt have to do anything really to install it. Back to the actual delivery.

Then there was my Refrigerator, they measured it and said we needed to remove the handrail so they dont damage the refrigerator, so I did. And then one of the delivery guys didnt report an injury to the company he recently had and said he didnt feel like he could lift it up the stairs. So they just werent going to deliver it. Im sure nothing happened to the employee, but now I dont have a refrigerator and had to throw out all the food I had in the apartment I was moving from because I was expecting to have a refrigerator that day.

They then dont make me a priority and try to get it to me the next day, they just say sorry, but our next delivery is 12 days from now, like basically telling me to go F myself even though it was their employee that is causing this mishap. After calling back later that night, someone was able to move it up to being delivered only 3 days from the original date. So I accepted. Well today was that date and they tell me that the product isnt on the truck.

They actually tell me they have no idea where it is. So they just lost my $4500 refrigerator and that they will check the warehouse which will take a couple days. Im livid and demand if there is anything to be done about this, and she said there is something being done, and hung up on me. This company is absolute trash and has the worst customer service.

Does not care at all about who they are delivering to. But unfortunately I get to deal with them still because they are just the third party delivery service that the company I ordered from uses.